Commercial Law of the Republic of Latvia // Service Agreement

Enterprise Terms of Service & SLA

Effective Date: 05.10.2026 // Vilamalinoto SIA (Reg. No. 40203787306)

Contracting Enterprise Entity:

Company: Vilamalinoto SIA

Registration Number: 40203787306

Registered Office: Roberta Hirša iela 1, Rīga, LV-1045, Latvia

Legal Jurisdiction: Republic of Latvia (EU)

1. Engagement & Subject Matter

These Terms of Service (“Terms”) govern all IT advisory, high-availability server operations, cloud architecture orchestration, FinOps audits, and emergency incident dispatch services rendered by Vilamalinoto SIA.

By submitting an order through the platform, signing a Statement of Work (SOW), or executing a mutual bilateral NDA, the Client enters into a legally binding contractual agreement with Vilamalinoto SIA.

2. Bilateral Non-Disclosure & Confidentiality

Confidentiality is fundamental to our enterprise operations:

Both parties agree to treat all network topology diagrams, source code repositories, credential stores, customer databases, and financial audit files as strictly proprietary and confidential.
Access to client environments is restricted to designated L3 principal engineers utilizing ephemeral bastion authentication keys.
Confidentiality obligations remain in full legal force for a minimum duration of 5 (five) years following termination of active services.

3. Service Level Agreements (SLA) & Uptime

For clients subscribed to 24/7 Managed Servers and Virtualization tiers:

Target Infrastructure Availability: 99.99% UptimeContinuous telemetry monitoring via dedicated Prometheus & Grafana alerting infrastructure with immediate engineer notification.

Contractual Incident ResponseP1 critical outages trigger immediate priority triage by the on-call systems architect squad.

4. Fees & Invoicing

All service fees and settlements are specified in Euros (EUR) in accordance with the agreed order:

Corporate invoices are issued electronically in accordance with statutory Latvian and EU electronic invoicing standards.
Standard payment terms are 14 (fourteen) calendar days from the invoice issuance date unless alternative credit terms are agreed in the SOW.

5. Governing Law & Dispute Resolution

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of the Republic of Latvia.

Any dispute, controversy, or claim arising out of or relating to this contract, or the breach, termination, or invalidity thereof, shall be settled by the courts of the Republic of Latvia, with jurisdiction vested in the competent court in Riga.